Complaints and Feedback Procedure

Version 1.0
Last updated: 14 January 2026

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At Link Into Life, we value your feedback. Complaints and suggestions help us improve our services and make sure everyone is treated fairly.
 

Who can give feedback or make a complaint?

Anyone who uses our services or interacts with us can provide feedback or make a complaint, including:

• Participants

• Families or carers

• Visitors

• Service providers

 

What you can do

• Give feedback about our services, staff, or processes.

• Make a complaint if something isn’t right, you feel unsafe, or a service isn’t meeting your needs.

• Expect to be supported through the complaints process.

 

How we handle feedback and complaints

• We take every complaint seriously and respond in a fair and respectful way.

• Complaints are managed confidentially, and only staff who need to know will access the information.

• We review feedback and complaints to improve our services.

• We may ask for your feedback on how your complaint was handled to help us do better.

 

Our principles

• Everyone has the right to provide feedback or make a complaint.

• Complaints processes are designed to be simple, fair, and culturally sensitive.

• Feedback and complaints help keep participants, staff, and visitors safe.

• We use your feedback to make our services better.

 

How to give feedback or make a complaint

• Speak to a staff member or your support coordinator.

• Email us: admin@linkintolife.com.au

• Phone: 0421 183 825

• You can also ask for help from a family member, carer, or advocate.

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