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Privacy Policy

Version 1.0

Last updated: 14 January 2026

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1. Introduction

Link Into Life Pty Ltd ("Link Into Life", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://linkintolife.com.au or interact with us online.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy laws.

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This Privacy Policy applies to information collected through our website and online services only and does not apply to information collected offline unless otherwise stated.

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2. Consent

By using our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

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3. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Company or organisation name

  • Email address

  • Phone number

  • Postal address

  • Any other information you choose to provide when contacting us or completing forms on our website.
     

If you contact us directly, we may receive additional information such as the contents of your message and any attachments.

If you create an account or register for services, we may collect contact and business-related details necessary to provide those services.

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4. How We Use Your Information

We use personal information for purposes including:

  • Providing, operating, and maintaining our website and services.

  • Communicating with you, including responding to enquiries and providing customer support.

  • Sending updates, service-related information, and marketing communications (where permitted by law).

  • Improving and personalising our website and services.

  • Understanding how users interact with our website.

  • Developing new services and features.

  • Detecting, preventing, and addressing fraud or security issues.

  • Complying with legal and regulatory obligations.
     

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers and contractors who assist us in operating our website or delivering services (e.g. IT providers, secure cloud storage providers, payroll and accounting providers).

  • Professional advisers such as accountants, auditors, or legal advisers.

  • Government agencies, regulators, or law enforcement where required or authorised by law, including the NDIS Quality and Safeguards Commission.
     

Where we handle information relating to NDIS participants, we take additional steps to ensure that personal and sensitive information (including health information) is disclosed only where necessary, lawful, and consistent with participant consent and applicable legislation. We do not sell personal information.
 

6. Log Files and Technical Data

Like many websites, we collect information through log files. This may include:

  • IP address.

  • Browser type.

  • Internet Service Provider (ISP).

  • Date and time stamps.

  • Referring and exit pages.

This information is used for website administration, analytics, and improving user experience and is not linked to personally identifiable information.
 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies may collect information about your preferences and browsing behaviour.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
 

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

Third-party advertising or analytics providers may use cookies, JavaScript, or web beacons. We do not control these technologies.
 

9. International Users

If you are accessing our website from outside Australia, please note that your information may be processed and stored in Australia or other jurisdictions where our service providers are located.
 

10. Your Privacy Rights

Depending on your location, you may have rights including:

  • The right to access personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of personal information (subject to legal obligations).

  • The right to object to or restrict certain processing activities.

We will respond to privacy requests within a reasonable timeframe, generally within 30 days.
 

11. NDIS Participants and Sensitive Information

In the course of providing services, Link Into Life may collect and handle sensitive information, including health and disability-related information of NDIS participants. This information is collected only where reasonably necessary to provide supports and services and is handled in accordance with:

  • The Australian Privacy Act 1988 (Cth).

  • The Australian Privacy Principles (APPs).

  • NDIS Practice Standards and Code of Conduct.
     

We obtain consent where required and ensure sensitive information is:

  • Stored securely.

  • Accessed only by authorised personnel.

  • Used solely for service delivery, compliance, and legal obligations.
     

12. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 via our website. If you believe we have collected such information, please contact us and we will take reasonable steps to remove it.
 

13. Data Security and Data Breaches

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Safeguards include access controls, secure systems, staff confidentiality obligations, and appropriate record management practices.

In the event of an eligible data breach, we will comply with the Notifiable Data Breaches (NDB) Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.
 

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact:

Amanda Renger
Link Into Life Pty Ltd

Email: admin@linkintolife.com.au
Phone: 0421 183 825

ABN: 88 631 924 091
 

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